Crisis Management Resources
Gartner Digital Markets is committed to helping our clients through this time of uncertainty. We’ve compiled the following analyst-developed resources to equip your teams to continue to thrive through the weeks ahead.
Gartner Insights
Blog
How Software Reviews Boost Credibility Through Economic Shifts
Buyers trust recs from their peers: Profiles on Gartner Digital Markets with 10+ reviews get avg. 127% more traffic than those with no reviews.
Podcast
Coronavirus: Leadership Priorities to Support People and Sustain the Organization
In this Gartner Thinkcast special episode, Host Heather Pemberton Levy is joined by Chris Howard, Gartner Chief of Research to discuss ways executives can support employees and sustain the organization through the response and recovery from COVID-19.
Blog
Rethinking B2B Content Marketing in Response to COVID-19
B2B brands should create and deploy content marketing that helps customers navigate through times of uncertainty with greater confidence.
Webinar
Business Continuity Management: Pandemic Planning Briefing
This complimentary Gartner webinar covers crisis management solutions, the power of data and analytics and technology’s role for business success in this new environment.
Smarter with Gartner
Human Resources
Build the Workforce You Need Post-COVID-19
Leading technology companies have very different profiles for the same job roles. Why? Because they focus on the underlying critical skills they need to drive competitive advantage. As COVID19 drives unprecedented business transformation, Gartner expert Scott Engler offers 5 ways to help you do the same — and build the workforce you need post-COVID-19.
Covid-19
Executive Guide to Strategic Cost Decisions
Holistic cost management can drive enormous value, even amid COVID19 disruption, but leadership must be committed to investing in the future. Gartner expert Chris Ganly offers an executive guide to 3 phased actions to move from reactionary cost cutting into programmatic #costoptimization and onto value optimization.
Data & Analytics
How to Communicate Important COVID-19 Data
To communicate effectively, data and analytics leaders must focus more on the emotions and intent of the coronavirus data story than complex data.
Digital Business
Use COVID-19 Downtime to Upskill for Digital
Seven techniques to harness agile learning techniques to reskill and upskill employees for digital transformation.
Cloud
3 Actions for Cloud Providers to Support Customers Through COVID-19
Cloud providers can proactively support their customers during the pandemic by demonstrating the strength and adaptability of their service offerings.
Tech and Service Providers
Technology GMs: Adjust Your Product Strategies and Vision for COVID-19
How can technology GMs adjust their product strategies and vision for the new reality that COVID19 brings? Gartner analyst Mark McDonald weighs in.
Sales
4 Pandemic Priorities for Sales Operations
The global reach of the coronavirus pandemic has changed the definition of normal for sales operations. Gartner analysts Steve Rietberg and Dave Egloff share 4 priorities for leading #sales operations through the pandemic.
Human Resources
6 Ways to Support On-Site Employees
As COVID19 has many employees working remotely, a large portion of employees must be physically present at work. Gartner expert Brian Kropp highlights 6 critical measures for HR leaders to consider in order to effectively support and assist on-site employees.
Supply Chain
Improve Transportation Worker Safety During COVID-19
How can logistics leaders increase the safety of their transportation workers during the coronavirus pandemic? Gartner analyst Carly West suggests investing in technology.
Human Resources
Return-to-Workplace Guide for HR Leaders
Which employees should return when to the workplace? Gartner expert Caroline Walsh offers a quick guide on how HR leaders can and must advocate for health and safety, and guard employee experience.
Data and Analytics
3 Actions for Ethical Data Collection During Pandemics
COVID19 elevates and expands the demand for data collection, use and sharing. Gartner analyst Lydia Clougherty-Jones explains here that data ethics is crucial in times of a pandemic to make the right decisions.
Human Resources
7 Early Return-to-Workplace Lessons from Asia
Employers in Asia find safety measures, flexibility and transparency can ease the transition for employees starting to return to workplaces as COVID-19 infection rates flatten.
IT Leadership
CIOs Play a Key Role in Improving Psychological Safety
People who indicate they have high levels of professional well-being are more likely than their peers to say they feel psychologically safe during COVID19.
Tech & Service Providers
How Will Coronavirus Impact Technology Investment Across Verticals?
The coronavirus outbreak presents opportunities for technology and service providers as various industries invest in technology to improve their resiliency.
IT Leadership
Maintain Diversity and Inclusion During Pandemics
Business and IT leaders must demonstrate an inclusive-minded culture with their teams to maintain or improve diversity and inclusion during the coronavirus pandemic.
IT Leadership
Use This 3-Phase Framework to Navigate the COVID-19 Downturn
Phase #1: Start the triage. Gartner analyst Jorge Lopez shares a 3-phase framework to navigate the #COVID19 downturn.
Digital Business
Create a Resilient Business Model in the Face of COVID-19
CIOs can use a five-phased approach to help their organization ensure that its business model is as resilient to disruption as the rest of the enterprise.
Human Resources
9 Tips for Managing Remote Employees
During the COVID19 pandemic, organizations need to focus on employees’ emotions to restore productivity and deliver on employee experience.
IT Leadership
4 Actions to Be a Strong Leader During COVID-19 Disruption
Create a clear list of priorities, consider all the options, be honest and write down the stories. Gartner analyst Mary Mesaglio explains 4 actions strong leaders should take during the COVID19 outbreak.
IT Leadership
Coronavirus: CIO Areas of Focus During the COVID-19 Outbreak
Expand digital workplace resources and access and leverage technology to address customer demand. Gartner analyst Sandy Shen shares where CIOs need to focus during the coronavirus outbreak.
Trends
Top CX Trends for CIOs to Watch
CIOs need to narrow down the technologies that will have the most impact while building consistent skill sets internally. Gartner analyst Don Scheibenreif highlights 5 CX trends that will have the biggest impact on CX projects in 2020.
Gartner Newsroom
Press Release
Gartner Identifies Next Steps for Sales Leaders to Prepare for Post COVID-19 Quarantine
May 27, 2020
Press Release
Gartner Forecasts Worldwide Device Shipments to Decline 14% in 2020 Due to Coronavirus Impact
May 26, 2020
Press Release
Gartner Identifies Nine Trends for HR Leaders That Will Impact the Future of Work After the Coronavirus Pandemic
May 6, 2020
Press Release
Gartner Survey Reveals 55% of Tech CEOs Were Not Prepared for an Economic Downturn Prior to the COVID-19 Pandemic
May 6, 2020
Press Release
Gartner Says Marketers Should Accelerate Digital Marketing Initiatives Amid COVID-19 Pandemic
May 4, 2020
Press Release
Gartner Identifies Five Areas Where AI Can Improve Decision Making for Government and Healthcare CIOs During the Coronavirus Pandemic
May 4, 2020
Press Release
Gartner Provides Eight Actions CIOs Must Take During the Coronavirus Pandemic for Financial Survival
April 29, 2020
Press Release
Gartner Survey Reveals 42% of CFOs Have No Contingency Plans for Second Wave of COVID-19
April 27, 2020
Press Release
Gartner Says Logistics Leaders Should Implement Four Technology Initiatives to Increase Driver and Employee Safety During the Coronavirus Pandemic
April 23, 2020
Press Release
Gartner Emerging Risk Survey Reveals Underlying Risks Set to be Exacerbated by COVID-19 Pandemic
April 23, 2020
Press Release
Gartner Survey Shows Marketing Budget Cuts Due to Coronavirus to Have Significant Impact on Advertising
April 16, 2020
Press Release
Gartner HR Survey Reveals 41% of Employees Likely to Work Remotely at Least Some of the Time Post Coronavirus Pandemic
April 14, 2020
Press Release
Gartner Identifies Three Key Objectives for Sales Leaders to Best Prepare for Coronavirus-Related Disruption
March 16, 2020
Press Release
Gartner Says CIOs Should Focus on Three Immediate Actions to Prepare for Coronavirus Disruptions
March 10, 2020